Special Offers
Reservations

Why to book with us

Here are some of the reasons we offer to trust us by booking through our website:

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    Best price and exclusive tariffs on our website

    Guarantee you will not find lower prices on any other website.

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    Real time availability

    For all rooms in our hotel and immediate booking confirmation.

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    Security in your transaction

    We use a security protocol with the highest standards.

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    Privacy Policy

    We care about the privacy of your personal data and it is not used without your permission.

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    Booking confirmation by e-mail / SMS

    You will receive an email confirmation with the reservation and if you wish, you may request that you also receive by SMS.

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    Cancellation of booking

    Cancelling your reservation can be done via the confirmation email. There you will find a link to cancel your reservation.

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    Modification of booking

    You can change your dates or other details of your reservation by contacting the hotel direclty. 

    If you wish for Lancaster Lodge to use the credit card you provided to secure the reservation to be charged for your entire stay, you must request this at least 48 hours in advance of your stay so that you may provide Lancaster Lodge with the authorisation necessary.


Standard Cancellation Policy (excluding Advance Purchase Rates)

  • Cancellations made up to 12pm the day before arrival date are free of charge for standard rates.
  • For cancellations made after 12pm the day before arrival date or in case of no-shows, one night of the booking will be charged to the credit card provided.
  • Advance Purchase Rates - balance of payment is taken on receipt of booking and have individual Cancellation Policy which do not allow cancellation or refund at any time and cannot be transferred.
  • Unfortunately we do not accept Hen or Stag Parties. We reserve the right to cancel your reservation if part of a Hen or Stag Party.
  • We reserve the right to PreAuthorise the credit card provided on booking prior to arrival and in the event of it being declined will cancel the reservation without further notice.
  • Cash payments at Lancaster Lodge may only be paid on arrival and must be accompanied with Photo ID a copy of which will be taken.
  • If not paying in cash, on arrival you must provide a credit/debit card to be pre-authorised for the total amount of the stay. If you decide to use a different card for payment on departure please be aware that it may take up to 3 weeks for the pre-authorisation amount to release to you depending on the policy of your bank.
  • Bookings of over 5 rooms constitute group reservations and have different terms and conditions and cancellation policy.
  • On booking a 4% deposit is charged to the card provided, leaving the balance due to Lancaster Lodge. In the case of group and multi-room bookings, the deposit will be allocated proportionally to each room.
  • Deposit and booking fee (where charged) are NON-refundable.
  • Please note, that you will find the property's contact details on the confirmation email that you will receive after completing your booking.

Damage to Lancaster Lodge property

The Guest or their invitees shall be responsible for any damage caused to the rooms, furnishings, utensils and equipment caused by any act of omission, neglect or accident and will be fully liable for the full cost of the amount required to make good or remedy any such damage. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest or their invitees to Lancaster Lodge's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the Guest would incur to a minimum.

Removal of Lancaster Lodge property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit card, or send an invoice for the amount to the registered address.

Lost Property Policy

Property that is left on the premises will be kept for a period of 60 days after which the property will be deemed to become the property of Lancaster Lodge and it will be donated to charity.

In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity) is necessary.

Lancaster Lodge accepts no responsibility for lost property whilst on the premises.

We are happy to wrap and return any item via An Post once it has been confirmed to be located on premises by Lancaster Lodge management and the postage costs must be paid and please note that all are items sent at owner’s risk. If you wish for a courier to collect the item, you can organise this yourself and we are happy to wrap the item and will have it ready for collection at Reception once notified with 24hrs notice.